Return & Refund

Updated: July 1st, 2025

Return

    We want you to love your shoes. If you’re not completely satisfied, we’re here to help.

    1. Return Eligibility

    • Returns must be requested within 14 days from the date of delivery.

    • Returned items must be unused, in original condition, and in the original packaging.

    • We do not accept returns for worn, damaged, or altered products.

    2. Return Costs

    • If the return is due to personal preferences (e.g., size, fit, style, color, etc.), return shipping costs are the customer’s responsibility.

    • We do not provide return labels. Customers should ship returns to our original shipping warehouse in Asia. The return cost depends on your region and the carrier you choose.

    • For non-quality-related reasons (such as size, fit, or style preferences), 10% of the refund amount will be deducted as the original handling fee.

    • If the return is due to a quality issue or an error on our part, we will cover the return shipping or offer a free replacement.

    3. Refunds

    • Your refunds will automatically be applied to your credit card or original method of payment, depending on your bank, it may take a few business days to reflect on your account.

    4. Exchange Policy

    • For sizing issues, we offer a one-time free exchange of the same style and price. Customers only need to cover the resend shipping cost, and you do not need to return the original pair.

    • More info please refer to our Easy Exchange Page.

    5. Other Refund Options

    For returns due to preference, we offer two options:

    1. Return the item and receive a refund (excluding original shipping costs).
    2. Request a partial refund (typically 50%) without returning the item.

    If you choose a full return, the refund will be processed after we receive and inspect the returned item.

    6. Non-returnable Items

    • Final sale items and customized products are non-returnable and non-refundable.

    Buckle Question?

    Please visit How to use buckle

    Order Canceling

    We accept cancellations before the order is shipped or enters production.

    • If you wish to cancel or modify your order, please contact us as soon as possible. We’ll check the order status to see if changes can still be made.

    • If the order has already been shipped, we’ll do our best to help — but changes are not guaranteed. In that case, please wait for the delivery and proceed with a return request according to our return policy.

    How do I make a return?

    Just follow these simple steps:

    • Step 1: Fill your order number and email address below on this page.

    • Step 2: Once your return request is approved, we’ll send you the Asia or New York return address and details — as we ship from multiple warehouses.

    • Step 3: Prepare your package and pack your merchandise and all its contents (including box and dust bags) securely.

    • Step 4: Ship the package and send us the tracking number. Be sure to get a shipping receipt — we may not be able to process your return without tracking info.

    • We’ll email you once your return has been received and processed.

    Start to return

    Please contact us with your order number and info by (either)

    Mon - Fri | 10:00 to 17:00 (GMT) Excludes Holidays.

    Expect a response within 24-48 hours.If you do not receive a reply from us, please check your mailbox to see if it is listed as spam