Return & Refund

Updated: May 17th, 2023

Free Exchange

We can offer free exchange for non-fit size. You don't even need to return, and we will send you the exchange items for free. But you should pay for the resend freight. We hope this will help you get a super convenient shopping experience.

Please refer to our Easy Exchange Page.

Buckle Question?

Please visit How to use buckle

Return

    We feel sorry if you're not satisfied with your purchase, and we gladly accept returns within 14 days of receipt. We will always process your request in your favor.

    • The eligible product(s) should be in new and unworn condition in the original packaging.

    • Additional non-returnable items:
      - Gift cards
      - Some health and personal care items

    • We reserve the right to deny any items that do not meet our policy's requirements.

     

    1. Our responsibility

    • We will be responsible for items are defective or damaged when delivered. Items must be reported with pictures within 7 days of delivery. Once approved by our Support Team, we will resend the same items.

     

    2. Customer's responsibility

    • Returns based on preferences(e.g., size, fit, style, etc.), the customers would be responsible for return to our warehouse in Asia, we will provide you the address after your request was approved because we ship from multiple warehouses. The specific fee would be based on your region and the express company you choose, but your return should be returned to our designated address within 45 days.

     

    3. We offer returnless refund

    • We may negotiate with you a partial refund without returning, or other return policy that is in your favor under limited conditions if international returns are inconvenient in your region, please contact us when necessary. We will always process your request in your favor.

     

    Overview

    Reason Whose responsibility How
    Preferences Customer

    • Customers are responsible for returning to our warehouse in Asia.

    • We may negotiate a partial refund without returning, or other solutions that are in your favor.
    Defective RolisaStyle
    Exchange for free.

    Refunds

    • For returned items: Please allow 1-3 business days for your return to be processed when your package arrives at our return center. We will issue the refund once we completed the inspection.

     

    • For negotiated items: We will issue the amount as soon as we negotiate with you.

     

    • Your refunds will automatically be applied to your credit card or original method of payment, usually immediately, but also depending on your bank's processing.

     

    • If the package is rejected or returned due to non-quality issues, 10% of the refund amount will be deducted as the original handling fee.

     

    • The original shipping fee and insurance (if applied) are non-refundable.

    Order Canceling

    We accept order cancellation before the product is shipped or produced.

    • If you’ve placed an order but then wish to change or cancel it, please contact us as soon as you can. We’ll need to check the status of your order to see if this is possible, as it might already be on its way.

     

    • For orders that are already shipped out, we’ll try our best to make any changes, but sadly we can’t make any guarantees, as the order may already have been processed. In such cases, you may have to wait until you receive the order and then follow the normal returns procedure.

    How do I make a return?

    Follow these steps to return:

    • Step 1: Fill in the order number and email address below on this page.

    • Step 2: We will provide you a return address and the relevant information after your returned request was approved because we ship from multiple warehouses.

    • Step 3: Prepare your package and pack your merchandise and all its contents (including box and dust bags) securely.

    • Step 4: Deliver your package. Make sure you get a receipt and code for tracking your parcel online and send to us. We may not be able to process your return without any tracking info.

    • We’ll pop you an email as soon as your return has been processed.

    Ready to return

    Please contact us with your order number and info by (either)

    Mon - Fri | 10:00 to 17:00 (GMT) Excludes Holidays.

    Expect a response within 24-48 hours. If you do not receive a reply from us, please check your mailbox to see if it is listed as spam