Which countries provide free shipping?
North America: Canada, United States
Europe: Austria, Belarus, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Russia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom
Middle East: Saudi Arabia, Israel, United Arab Emirates
Asia: Japan, Malaysia, Singapore, South Korea
Oceania: Australia, New Zealand
How long will it take to get my package?
Usually takes 8-12 business days
Will i get any tracking information?
Sure, you will Once your order has shipped out, you will receive an email with the tracking information, where you will be able to track your shipment at any time, plus timely notifications during the transit time.
What is your return policy?
We offer returns for items within 14 days of receipt.
Please Note: Returns based on preferences, the customers would be responsible for paying the return shipping costs to our warehouse in Asia, the specific fee would be based on your region and express company you choose.
Do you offer exchange?
We replace items if they are defective or damaged for free.
For inappropriate sizes, we could replace you with the same items at your correct size for free, and customer can keep the first package without sending back, but customers would pay the resend shipping cost.
$24 for items up to 1Kg
$28 for 1-1.5Kg items
$34 for 1.6-2Kg items
How can i cancel or change my order?
We accept order cancellation before the product is shipped or produced. If you’ve placed an order but then wish to change or cancel it, please contact us as soon as you can.
We’ll need to check the status of your order to see if this is possible, as it might already be on its way.
What payment methods are accepted?
PayPal or Credit Card (Supported by Stripe)
We never charge your Credit Card or Paypal account automatically.
All payments to RolisaStyle.com are user-initiated, without exception.
We do not store customer's payment information, therefore we are technically unable to auto-charge you.
We only use your personal information to fulfill order, support your use, and contact you if we have questions about your order. While it is necessary for us to collect certain personal information for best shopping experience possible, we respect and protect your right to privacy.