Return & Refund

Updated: Sep 17th, 2023

We feel sorry if you're not satisfied with your purchase, and we gladly accept returns within 14 days of receipt. We will always process your request in your favor.

We ship worldwide, unfortunately, we may not have a return and exchange center in your country, so we have developed a return and exchange policy that is in the best interest of our customers for the following 4 situations.

- Free Exchange

- Defective shoes when you received

- Returns based on the preferences

- Negotiate a partial refund without returning

- Customized products that are specially made based on your preferences cannot be returned, including but not limited to sizes, colors, materials, heel height, shaft height.

1. Free Exchange for Non-fit Size

  • We can offer free exchange for non-fit size, you don't even need to return and we can send you the exchange items for free. But you should pay for the resend freight. We hope this will help you get a super convenient shopping experience.

  • Please refer to our Easy Exchange Page.

2. Defective Shoes

  • We will be responsible for items are defective or damaged when delivered. Items must be reported with pictures within 5 days of delivery. Once approved by our support team, we will resend the same items.

3. Returns Based on Customer Preferences

    We feel sorry if you're not satisfied with your purchase. We gladly accept returns within 14 days of receipt. We will always process your request in your favor.

    • Returns based on preferences(e.g., size, fit, style, etc.), the customers would be responsible for return to our warehouse in Asia, we will provide you the address after your request was approved because we ship from multiple warehouses.

    • The specific fee would be based on your region and the express company you choose, but your return should be returned to our designated address within 45 days.

    • The eligible product(s) should be in new and unworn condition in the original packaging.

    4. Negotiable Partial Refund

    • We can negotiate with you a partial refund without returning, or other return policy that is in your favor under if international returns are inconvenient in your region, please contact us when necessary. We will always process your request in your favor.

    Refunds

    • For returned items: Please allow 1-3 business days for your return to be processed when your package arrives at our return center. We will issue the refund once we completed the inspection.

    • For negotiated items: We will issue the amount as soon as we negotiate with you.

    • Your refunds will automatically be applied to your credit card or original method of payment, usually immediately, but also depending on your bank's processing.

    • If the package is rejected or returned due to non-quality issues, 10% of the refund amount will be deducted as the original handling fee.

    • The original shipping fee and insurance (if applied) are non-refundable.

    Order Canceling

    • We accept order cancellation before the product is shipped or produced.

    • If you’ve placed an order but then wish to change or cancel it, please contact us as soon as you can. We’ll need to check the status of your order to see if this is possible, as it might already be on its way.

    • For orders that are already shipped out, we’ll try our best to make any changes, but sadly we can’t make any guarantees, as the order may already have been processed. In such cases, you may have to wait until you receive the order and then follow the normal returns procedure.

    How do I make a return?

    Follow these steps to return:

    • Step 1: Fill in the order number and email address below on this page.

    • Step 2: We will provide you a return address and the relevant information after your returned request was approved because we ship from multiple warehouses.

    • Step 3: Prepare your package and pack your merchandise and all its contents (including box and dust bags) securely.

    • Step 4: Deliver your package. Make sure you get a receipt and code for tracking your parcel online and send to us. We may not be able to process your return without any tracking info.

    We’ll pop you an email as soon as your return has been processed.

    Ready to return

    Please contact us with your order number and info by (either)

      Mon - Fri | 10:00 to 17:00 (GMT) Excludes Holidays.

      Expect a response within 24-48 hours. If you do not receive a reply from us, please check your mailbox to see if it is listed as spam